INEE Help Desk

ImageAvailable to all INEE members, the Help Desk is a tool for providing rapid and specific technical support on education in emergencies. The Help Desk is designed to respond to your questions about INEE tools and resources, as well as provide information about capacity development opportunities. 

Every request submitted to the Help Desk is responded to in a timely manner by the Help Desk operator. Requests may be submitted in English, Arabic, French, and Spanish. 

Submit a Help Desk request

NEW RESOURCE: INEE Help Desk Spotlights 

The Help Desk Spotlights have been developed in response to requests by INEE members on various thematic areas, including PSS-SEL and supporting learners with special needs.

NEW SURVEY: Skilled Practitioners in the Minimum Standards and TiCC  

Have you trained others on the INEE Minimum Standards or the Teachers in Crisis Contexts (TiCC) Pack? If so, please let us know by filling out this form in your language of choice.

Frequently Asked Questions (FAQs)

How can the INEE Help Desk support my work in education in emergencies (EiE)?Q1

INEE is piloting an online Help Desk to respond to the technical needs of education in emergencies (EiE) practitioners, including the use and application of inter-agency tools, guidance, and capacity development, in line with one of INEE’s strategic priorities: to strengthen technical capacity of EiE practitioners.

Q2Which languages can I send a request in? How long do I need to wait for a response?

Inquiries can be sent to the Help Desk in English, Arabic, Spanish, and French. We aim to respond to all inquiries within 24 hours.

How do the INEE and Global Education Cluster (GEC) Help Desks differ? 

GECThe GEC Help Desk provides remote support to education cluster teams with coordination and information management activities, including humanitarian response planning and cluster strategy development. The INEE Help Desk supports the technical work of EiE practitioners (from field level staff to education authorities) centered on INEE tools and guidance, as well as capacity development opportunities to support their application of INEE tools. The two Help Desks refer requests between one another as needed and regularly share information and lessons learned.

Q4How is the INEE Help Desk different from the INEE Community of Practice (CoP)? 

INEE has launched a CoP, a platform for INEE members to network and engage directly in discussions on EiE, moderated by EiE practitioners working globally. Meanwhile, the Help Desk is managed by a help desk operator and provides personalized responses to your EiE questions. Based on your request, the Help Desk operator may connect you to the CoP coordinator to orient you to join a relevant CoP channel.